Privacy Statement

Your privacy is very important to us. Protecting your privacy is part of our service. Sydney Mother & Baby (SMB) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

Under certain circumstances we may collection information about you. These include when you:

● interact with us over the phone

● interact with us in person

● interact with us online

● participate in surveys or questionnaires

● attend an event

● subscribe to our mailing list

● apply for a position with us as an employee, contractor or volunteer

Your personal information will never be disclosed to others.

We use Google Analytics. This tool aggregates data on how visitors use this website. This allows us to report on such usage, understand how sources of website traffic are performing and improve the website. You can also use the Google Analytics Opt-out Browser Add-on so you are not tracked into Google Analytics.

Inquiries and complaints For complaints about how SMB handles, processes or manages your personal information, please contact info@smb.clinic. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 7 days for SMB to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction.

If you are not satisfied with SMB’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint. How to contact us If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Contact number 02 9251 8550

Post Attention: Sydney Mother & Baby Privacy Officer Address: Level 9, 135 Macquarie Street, Sydney NSW 200